Privacy Policy

Privacy Policy

At London Epoxy, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (https://londonepoxy.com) or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information (e.g. name, email, phone number, address) submitted via forms.

• Browsing Information (e.g. IP address, browser type, pages visited, time spent) through cookies and analytics tools.

• Communication Data (e.g. messages, inquiries, and correspondence).

2. How We Use Your Information

We use your information to:

• Respond to enquiries or requests for quotes.

• Provide and manage our flooring services.

• Improve our website experience and service offerings.

• Comply with legal obligations or resolve disputes.

• Send occasional promotional or service-related updates (only if you’ve opted in).

3. Cookies and Tracking Technologies

We use cookies to:

• Understand how users interact with our website.

• Improve performance, functionality, and security.

• Offer personalised experiences based on browsing habits.

You can choose to disable cookies via your browser settings, though this may affect website functionality.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share it with:

• Trusted third-party service providers (e.g. website hosting, email services).

• Authorities if required by law or in response to legal requests.

All third parties are required to respect the confidentiality of your information and comply with data protection regulations.

5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss. These include:

• Secure website hosting

• SSL encryption

• Access controls

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory obligations.

7. Your Rights (UK & GDPR)

Under data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (where legally permitted).

• Object to or restrict data processing.

• Withdraw consent at any time (where applicable).

To exercise your rights, contact us using the details below.

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies separately.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Please check this page periodically for updates.

10. Contact Us

For any questions about this Privacy Policy or to make a data request, please contact us at:
📧 Info@londonepoxy.com
📍 London, UK